myshot.

Refund & Cancellation Policy

Last updated: 20 August 2026

MyShot charges for AI processing of event photos and for the optional MyShot Pro subscription. We aim to keep billing fair: you pay for the processing your event consumes, and we stand behind failures caused on our side.

Processing charges

When we will refund

• Payment succeeded but processing never started because of a system issue.
• Processing failed because of a bug on our side.
• An event became unusable due to a backend failure on our side.
• You were charged more than once for the same event because of a payment error.

When we will not refund

• The wrong Google Drive link was provided.
• Google Drive sharing permissions were not set correctly.
• Photos were deleted or moved in Drive during processing.
• Processing completed successfully but the service is no longer wanted.
• Face-recognition results were lower than expected although processing completed successfully. Accuracy depends on photo quality, lighting and face angles.
• A change of mind after a successful result.

Subscriptions

• MyShot Pro is billed for the period you signed up for. Cancelling stops future renewals; the current paid period is non-refundable.
• Purchases made on iOS are billed by Apple. Refund requests for those must go to Apple at reportaproblem.apple.com, as we cannot refund an Apple charge on your behalf. Cancel auto-renew in Settings → your Apple ID → Subscriptions.
• Free events under a launch offer involve no charge, so there is nothing to refund.

How to request a refund

Email myshot.help@gmail.com from your account email within 7 days of the charge, including your event name, the date of the charge, and a short description of the issue.

Eligible refunds are issued to your original payment method, typically within 5–7 business days.

Contact

For any billing question: myshot.help@gmail.com